EAP Partnerships
Flexible, Nationwide Mental Health Care for Your Members
Built for Every Referral Type
Self-Referrals
Formal Management Referrals
DOT SAP Program
Empowering EAPs with the Infrastructure for Scalable, High-Quality Care
Rapid Access to Care
Appointments available within days.
Virtual Nationwide Coverage
Serving all 50 states with care from independently licensed mental health practitioners.
EAP Staff Portal
All-in-one case management platform designed for your specific program needs. Log in to schedule a member’s appointment or track case progress.
Seamless Integration
ReachLink has an internal Care Coordination team that can assist in accepting referrals via email, warm transfer, cold transfer, fax, and other methods. EAPs can choose to have ReachLink engage the member directly, or allow the member to initiate contact with ReachLink. Our goal is to adapt to existing EAP workflows and minimize integration or operational friction.
A Trusted Partner to Leading EAPs Nationwide
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Frequently Asked Questions
What types of referrals does ReachLink support through our EAP?
ReachLink handles self-referrals, formal employer-driven referrals, and DOT/SAP-mandated cases. Each pathway is fully supported with coordinated care, compliance oversight, and customizable engagement to meet both member and employer needs.
How quickly can employees get access to care?
Most members are scheduled with a licensed provider within 48–72 hours of referral. Our nationwide network ensures timely access regardless of geographic location.
Does ReachLink integrate with our existing systems and processes?
Yes. ReachLink is designed to plug into your current workflows without disruption. We support referrals via fax, email, and live transfers, and offer a secure portal for easy case management and reporting.
Can you provide services across all states?
Absolutely. Our provider network spans all 50 states, offering culturally competent, localized care to every member — no matter where they’re located.
What kind of reporting do you provide to EAP administrators?
We offer robust, easy-to-digest reports that include utilization rates, outcome data, engagement trends, and referral progress — all accessible through a secure admin portal.
Do you offer support for DOT and SAP-mandated cases?
Yes. Our team specializes in managing Department of Transportation (DOT) and SAP-mandated referrals, including assessments, documentation, and return-to-duty coordination with full regulatory compliance.
What additional tools do employees receive beyond therapy sessions?
Members also get access to our digital wellness platform, which includes mood tracking, self-help resources, and on-demand connection to therapists, all designed to support holistic, ongoing mental wellness.
How involved is your care coordination team?
Our dedicated engagement and care coordination team supports each member from intake to resolution. They ensure consistent follow-up, treatment alignment, and communication with EAP stakeholders.